Refund & Cancellation Policy
Last updated: July 21, 2026
This Policy explains how cancellations and refunds work for FramePeek paid plans. It forms part of our Terms of Service.
1. Cancel at any time
FramePeek paid plans are monthly subscriptions. You can cancel whenever you like from your account page. There is no minimum term, no notice period, and no cancellation fee.
2. Access continues until the end of your paid period
Cancelling stops future renewals — it does not end your access straight away. You keep your paid plan and its storage allowance until the end of the billing period you have already paid for. Your account moves to the Free plan after that date.
3. No partial or pro-rata refunds
We do not give partial or pro-rata refunds for unused time within a billing period. Because your plan stays fully active until the period ends, cancelling part-way through a month does not refund the remaining days.
4. How payments and refunds are handled
Payments for FramePeek are processed by Paddle, which acts as the Merchant of Record for every purchase. Your receipts and billing records are issued by Paddle, and any refund is issued back through Paddle to the original payment method. To raise a refund question, contact us at the address below or use the billing contact shown on your Paddle receipt.
5. Your statutory rights
Nothing in this Policy limits or removes any refund, cancellation, or withdrawal rights you have under applicable consumer law. Where such rights apply, they take precedence over the terms above.
6. Changes
We may update this Policy; material changes are reflected by the date above. The Policy in force at the time of your purchase applies to that purchase.
Contact
FramePeek · [email protected]